Frequently Asked Questions
We know that choosing private healthcare can raise lots of questions, from how appointments work to what services are included. To make things easier, we’ve put together answers to some of the most common queries about Heera Healthcare.
If you can’t find the information you’re looking for, our friendly team will be happy to help — simply get in touch and we’ll provide the guidance you need.
We offer same-day and next-day appointments, subject to availability. You can book online, by phone, or via our patient support team.
No. There’s no membership or sign-up fee – you simply pay for each appointment when you book.
You can see one of our GPs in person at the clinic, or choose a telephone or video consultation if you prefer remote care.
Our appointments are longer than standard NHS slots, giving you time to discuss your concerns fully without feeling rushed.
It is good practice to keep your registered GP updated with any care you are provided by us. You will be asked for permission before we share the information with your GP.
Private healthcare gives you faster access to GPs, tests, and referrals, along with longer appointments and more flexible options. NHS services remain free at the point of use, but often involve longer waiting times.
Yes — we provide a wide range of blood tests and health checks to help monitor and maintain your wellbeing. We offer a free GP appointment to discuss you blood test results when they are back, so you don't have to worry about what they mean.
Absolutely. If you need to see a consultant, we can provide private referrals to trusted specialists and arrange diagnostic scans through partner organisations.
Yes. Your medical information is always kept private and secure. We follow strict data protection and confidentiality standards.
We offer transparent pricing with no hidden fees. You pay per appointment, and you’ll always see the price before you book.
No - we are currently unable to claim the costs of any appointments from medical insurance providers.